# Terms and Conditions
Effective Date: 01 Jan 2025
Welcome to Azure Serenity LLC. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website and submitting a service request, you agree to these Terms.
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## 1. Company Information
Azure Serenity LLC provides residential and commercial cleaning services. By using our services, you agree to comply with and be bound by these Terms.
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## 2. Services
Azure Serenity LLC offers cleaning services scheduled through our website. All service requests are subject to availability and confirmation.
We reserve the right to refuse service, cancel bookings, or modify services at our discretion.
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## 3. User Responsibilities
By using our website, you agree to:
- Provide accurate and complete information
- Ensure access to the property at the scheduled time
- Notify us of any changes or cancellations in advance
Failure to meet these responsibilities may result in cancellation or additional fees.
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## 4. Payments
All payments must be made as agreed upon during booking. Prices may vary depending on service scope, property size, and additional requests.
We reserve the right to adjust pricing if inaccurate information was provided.
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## 5. Cancellations and Rescheduling
Customers may cancel or reschedule appointments by contacting us in advance.
Late cancellations or missed appointments may be subject to fees.
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## 6. SMS Communications
By submitting a service request and providing your phone number, you consent to receive SMS messages from Azure Serenity LLC related to your request, including:
- Appointment confirmations
- Service updates
- Reminders
- Cancellations
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at [Insert Email].
We do not send unsolicited marketing messages without explicit consent.
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## 7. Privacy
Your use of our services is also governed by our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes.
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## 8. Limitation of Liability
Azure Serenity LLC is not liable for:
- Pre-existing damage to property
- Loss or damage due to inaccurate information provided by the customer
- Delays caused by circumstances beyond our control
To the maximum extent permitted by law, our liability is limited to the amount paid for the service.
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## 9. Intellectual Property
All content on this website, including text, branding, and design, is the property of Azure Serenity LLC and may not be used without permission.
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## 10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of our website constitutes acceptance of those changes.
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## 11. Contact Information
If you have any questions about these Terms, please contact us at:
Azure Serenity LLC
Email: azureserenityllc@gmail.com
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By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
